1Scope & agreement
These terms apply to every service provided by WildDream Studio (“the Studio”, “we”) in AI and automation, website and e-commerce development, digital marketing and game development, whether requested through the website, WhatsApp, email or the client portal.
An engagement starts when the quotation is approved in writing (email or WhatsApp) and the first payment is received. The quotation defines the scope, deliverables and timeline; anything outside it is quoted separately.
Prices published on the website are valid for 90 days from the price list issue date. “From” prices are confirmed by quotation after a requirements study.
Client responsibilities:
- Provide content, images, data and the required access on time.
- Respond to approval requests within 5 working days.
- Appoint one person authorised to make decisions and communicate with us.
2Prices, payment & invoicing
Prices are in Omani Rial and exclude 5% VAT, which is added on invoices once VAT registration applies.
- Projects: 50% on signing, 30% on design approval, 20% on delivery.
- Monthly services are paid in advance at the start of each month, with a 3-month minimum for social media management and SEO.
- Invoices are issued from the client portal with bank transfer details and are payable within 7 days of issue unless stated otherwise.
If payment is more than 14 days late, the Studio may pause the work or suspend monthly services until payment is received, while preserving everything already produced.
Ad budgets, store account fees (Apple / Google), AI model subscriptions, WhatsApp messaging, hosting and domains are paid by the client directly to the providers and are not included in our prices; we estimate their monthly cost before starting.
3Revisions & timelines
Every project includes two revision rounds per approved stage (design, then build). Extra revisions or scope changes after approval are priced by time and carried out after the client approves.
Maintenance subscriptions include a set number of monthly edits stated in the agreement; unused edits do not carry over to the next month.
Timelines in the quotation are estimates. They start when the first payment and the complete content are received, and pause while we wait for approvals or content from the client.
4Cancellation & refunds
- Before work starts: the engagement can be cancelled and the amount paid refunded, less any fees already paid to third parties.
- After work starts: the first payment is non-refundable because it covers the analysis and design already produced; the client receives everything completed up to the cancellation date once its value is settled.
- Monthly services: can be stopped with 15 days’ notice before the end of the paid month; amounts paid for the current month or the agreed minimum term are not refunded.
- Completed and delivered digital deliverables, ad budgets already spent on the platforms, and third-party fees are not refundable.
The Studio may end the engagement and refund the unfinished part of the work if it cannot continue because the client breaches these terms or requests unlawful use.
5Ownership & delivery
Our principle: your website, store and app belong to you. After full payment, the client receives the rights to use and exploit the final deliverables (designs, project-specific code, content, game files) without time limit.
Tools, libraries, templates and generic code the Studio developed beforehand remain its property; the client receives a perpetual licence to use them within the project.
Third-party elements (fonts, stock images, plugins, game engines, AI models) remain subject to their owners’ licences; we tell the client what needs renewal or a licence in their own name.
Accounts, domains and hosting are registered in the client’s name, and we hand over credentials and source files with the final delivery.
The Studio may show the work in its portfolio and social channels after launch unless the client asks otherwise in writing, and keeps unannounced projects strictly confidential.
6Hosting, maintenance & support
We recommend hosting and domains in the client’s name and handle the setup. Renewing yearly subscriptions is the client’s responsibility unless included in a maintenance plan.
Maintenance plans include security updates, regular backups, monitoring and the agreed edits. Failures caused by the client, a third party or a hosting outage are outside the warranty and are handled at our time rate.
Support is available through WhatsApp, email and the client portal from Saturday to Thursday during working hours; we respond within one working day. Critical outages in subscribed services take priority.
We fix bugs within the project scope free of charge for 30 days after delivery.
7AI & automation
We build assistants and automations on external models and providers (such as OpenAI, Anthropic, Google and Meta WhatsApp Business) that are subject to their own terms and pricing. The account is created in the client’s name and the client pays those subscriptions directly.
AI outputs are reviewed by a human before publishing, and we do not guarantee absolute accuracy of automated answers. Every assistant has a path to hand the case to a staff member, and financial, legal or medical decisions are never left to automation alone.
Client data, and the client’s customers’ data, used for setup or automation remains the client’s property, is used only for the project, and is not shared beyond the providers needed to run it.
The client is responsible for obtaining consent from their customers to receive automated messages, and for complying with platform policies (such as WhatsApp templates) and data protection laws.
8Marketing & advertising
Social media and ad accounts are created in, or stay in, the client’s name; the Studio receives management access that can be revoked at any time.
Ad budgets are paid by the client directly to the platform. Our fees cover campaign management and the agreed content production.
We follow best practice and deliver monthly reports with numbers, but we do not guarantee specific reach, followers or sales, since these depend on the platforms, the market and the product itself.
The client approves content before publishing according to the agreed schedule and is responsible for the accuracy of the information, offers and prices advertised and their compliance with advertising rules in Oman.
9Games & interactive experiences
Store accounts (Apple App Store, Google Play, Steam) are created in the client’s name and their fees are paid by the client; we prepare, submit and follow up on the review.
Store approval of an app or game is the platform’s decision; we address review feedback within the project scope.
Source files and art assets are delivered after full payment; engines and ready-made assets remain subject to their owners’ licences.
10Privacy policy
We collect only what we need to reply to you and do the work: name, phone number and email from the contact form and WhatsApp, the email of newsletter subscribers, and client account data in the portal (projects, invoices, requests).
We use this data to communicate, deliver the service, issue invoices and send the newsletter to those who subscribed. We never sell data or share it with marketing parties.
Data is processed by the technical providers we rely on to run the website, portal and email (website hosting, database, email service, WhatsApp and Google Maps), each committed to data protection under its own terms.
The website uses no tracking or advertising cookies. Your browser stores your language preference and your client portal sign-in session.
The playable demo at /demo/catch is a showcase only: any name, number or score you enter there stays in your own browser, never reaches us or anyone else, and we cannot see it. Clear it whenever you like with the “clear list” button inside the page, or by clearing site data in your browser.
The augmented reality filter demo at /demo/ar-filter asks for camera permission and processes the picture inside your browser alone: no frame or photo is uploaded to our servers or anyone else’s, and we keep none of it. A photo you take stays on your device and reaches no one unless you share it yourself. The face-tracking model is loaded from our own site, not from a third party.
We keep client and invoice data for the duration of the relationship and for as long as financial regulations require, and delete enquiries that did not become an engagement within 12 months.
You may ask to access, correct or delete your data, or to stop communications, by emailing Support@wilddream.om; we reply within 10 working days, in line with Oman’s Personal Data Protection Law (Royal Decree 6/2022).
12Client portal
Client portal accounts are created by invitation from the Studio only. The client is responsible for keeping the password confidential and for everything done from the account, and must tell us immediately about any suspected unauthorised use.
The portal shows the status of projects, invoices, subscriptions and requests for the client’s internal reference. Approved invoices are the only official documents in it.
The Studio may suspend an account for late payment or a breach of these terms, while preserving the client’s data and handing it over on request.
13Governing law & disputes
These terms are governed by the laws of the Sultanate of Oman. We first seek an amicable resolution of any dispute within 30 days of written notice; failing that, the courts of Muscat have jurisdiction.
The Studio’s liability for any claim is limited to the amounts paid for the service in dispute; it is not liable for indirect damages or lost profits, nor for third-party service outages or force majeure.
We may update these policies as our services evolve; the last-updated date is shown at the top of this page. The latest version applies to new engagements, while existing engagements are governed by the terms attached to their quotation.
14Contact about these policies
For any question about these policies or your data: WildDream Studio, SQUare Work Place, Muscat, Sultanate of Oman. Email: Support@wilddream.om. WhatsApp and phone: +968 9796 6199.